Shipping policy
Shipping Policy
Processing Time
Most orders are custom-made to your prescription and take 5-7 business days to produce before they ship. Orders for frames only (no prescription lenses) typically process faster. You will receive an email confirmation with tracking information as soon as your order ships.
Shipping Time
Once your order ships, standard delivery within the United States takes an additional 3-5 business days, for a total estimated delivery time of about 8-12 business days from the date you place your order. Delivery times are estimates and are not guaranteed, and may vary due to carrier delays, holidays, or high order volume.
Shipping Rates
Shipping rates are calculated at checkout based on your location and the shipping method selected. Any applicable promotions, such as free shipping offers, will be reflected in your cart before you complete your purchase.
Order Tracking
Once your order ships, you will receive a shipping confirmation email with a tracking number so you can follow your package's progress.
Address Accuracy
Please double-check your shipping address at checkout. We are not responsible for orders delayed or lost due to an incorrect or incomplete address provided by the customer. If you notice an error after placing your order, contact us immediately at support@getframestogo.com and we will do our best to correct it before the order ships.
Lost or Damaged Packages
If your order arrives damaged or does not arrive within a reasonable time after the estimated delivery window, please contact us at support@getframestogo.com with your order number so we can assist you.
International Shipping
At this time we ship within the United States only. If you are located outside the U.S. and would like to place an order, please contact us at contact@getframestogo.com to check availability.
Questions?
Contact us at contact@getframestogo.com or support@getframestogo.com.